Elevated Product Design across the enterprise, advancing from Level 2 (workshop) to Level 4 (data-driven) in a span of 16 months.
Ranked 3rd in the industry of Banking, Finserv, & Insurance.
Overview
Accountable for the performance of the function and executing critical programs including the strategy for growth & retention, program management, and facilitating stakeholder management of CXO, CMO, and VP peers (Product, Engineering, HR, & Finance). Contributed to performance compensation, promotions, reassignment of responsibilities, and project leadership decisions.
Supported the VP of Product Design in the leadership of the function. Team of 9 Sr. Directors and function total of +150ppl. Provided weekly 1:1s of strategic planning, developmental dialogue, performance reviews, and design critiques.
Design Leadership
Developed a comprehensive $MM business case outlining a roadmap to address technical debt, enhance efficiency, reduce costs, and mitigate risks company-wide.
This resulted in accelerated product delivery, a 197% increase in the adoption of new libraries, the identification of $MM in inefficiencies stemming from poor UX/UI, and the exploration of a market opportunity worth $B related to user accessibility.
Led the development and prioritization of a multi-year roadmap.
(157 products & services) driving alignment with the C-suite, executive leadership, stakeholders, and 11 functions.
Facilitated enterprise-wide workshops and audits that analyzed people, products, and processes.
Established proof points for enterprise-level improvements in product, engineering, design, and culture.
Business Strategy
Introduced user-centered product design principles aligned with business goals resulting in shipping better products.
Positioned the enterprise to better meet customer needs, increase satisfaction scores, and drive the adoption of digital experiences.
Implemented metrics, insights, and testing that improved user experience and increased trust.
Established high-value Design, Product, and DesignOps metrics that are specific to our organization’s needs and operational style
Established analytics for data-driven decision-making.
Uncovered opportunities in 3 of 7 business units including savings of $500K in resources and streamlined user experience from 30 days to 7 days.
Talent Development
Developed and scaled leadership programming for women and BIPOC consisting of 1:1 and group training.
Resulted in 20% growth towards the next band, 10-40% knowledge gained, & 13 promotions.
Led culture transformation efforts, orchestrating a shift from a toxic environment to one that fostered inclusion and innovation within a span of 9 months.
Achieved notable enhancements in Strategic Clarity (41%), Role Clarity (35%), Personal Ownership (57%), and Psychological Safety (53%).
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