Design executive responsible for Design leadership, driving top-level business strategy against the end-to-end experience, executing long-term business growth, and elevating the culture.
Overview
Leading and scaling an enterprise-grade Design function responsible for delivering the end-to-end user experience, adding rigor and focus around design decisions with measurable value, and elevating how customers think about Northwestern Mutual.
Defining, prioritizing, and executing against a product roadmap (157 products, services & solutions) in alignment with top-level business strategy, c-suite leaders, and 11 Design practice functions to deliver a “best-in-industry” customer experience.
Strategic Planning for the Product Roadmap
Leading the development and evolution of a multi-year product strategy for user needs, across key journeys, and building execution strategies for the CX vision.
Cross-Functional Leadership & Relationship Building
Working cross-functionally to build strong relationships with senior leaders to shape our overall strategy, advocate for Design, establish proof points for enterprise-level digital transformation, and lead in the customer experience landscape.
Culture Development
Scaling and developing a high-performing Business Unit. Defining clear goals and objectives that balance short-term leadership development with long-term career growth.
User Impact at Scale
Leveraging best practices, business acumen, and user experience insights to accelerate the strategic priorities of the enterprise.
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